Hotel Policies

• Check in 2:00 pm
• Check out 12:00 pm

General

With a stay at Eurostars Hotel Excelsior, you'll be centrally located in Naples, within a 5-minute drive of Port of Naples and Via Partenope. This 4-star hotel is 0.6 mi (0.9 km) from Piazza del Plebiscito and 0.7 mi (1.1 km) from Molo Beverello Port.. Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a ballroom.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 4.50 per person, per night.
• This tax does not apply to children under 14 years of age.
• We have included all charges provided to us by the property.
• Optional: Fee for buffet breakfast: approximately EUR 30 per person Self parking fee: EUR 30 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Individually-wrapped food options are available for breakfast.

Pets

• Pets not allowed

Special Instructions

• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• Shield between guests and staff in main contact areas.
• Property confirms they are implementing guest safety measures.
• Temperature checks are available to guests.
• Individually-wrapped food options are available.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Individually-wrapped food options are available for breakfast.
• Masks are available to guests.
• Protective clothing is available to guests.
• Gloves are available to guests.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Debit cards, Cash, American Express, Mastercard

Dining

• Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service.
• Quench your thirst with your favorite drink at the bar/lounge.
• Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Business amenities

• Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
• Guests may use a train station drop-off service for a surcharge, and self parking (subject to charges) is available onsite.

Rooms

• Make yourself at home in one of the 122 air-conditioned rooms featuring minibars and flat-screen televisions.
• Your bed comes with down comforters and premium bedding.
• Complimentary wireless Internet access is available to keep you connected.
• Bathrooms have bathtubs or showers and bidets.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Via Partenope - 0.1 km / 0.1 mi Gulf of Naples - 0.1 km / 0.1 mi Castel dell'Ovo - 0.3 km / 0.2 mi Royal Palace - 0.8 km / 0.5 mi Lungomare Caracciolo - 0.8 km / 0.5 mi San Francesco di Paola - 0.8 km / 0.5 mi Piazza del Plebiscito - 0.8 km / 0.5 mi Via Chiaia - 1 km / 0.6 mi Teatro di San Carlo - 1 km / 0.6 mi Galleria Umberto - 1.1 km / 0.7 mi Naples Aquarium - 1.1 km / 0.7 mi Piazza dei Martiri - 1.1 km / 0.7 mi Molo Beverello Port - 1.2 km / 0.7 mi Teatro Augusteo - 1.2 km / 0.7 mi Via Toledo - 1.2 km / 0.7 mi The preferred airport for Eurostars Hotel Excelsior is Naples Intl.
• Airport (NAP) - 18.2 km / 11.3 mi

Headline

• In Naples (Naples City Centre)