Hotel Policies

• Check in 3:00 pm - midnight
• Check out 11:00 am

General

A stay at Palazzo Alexander Hotel places you in the heart of Lucca, steps from Lucca Courthouse and 3 minutes by foot from Lucca City Hall. This 4-star hotel is 12.3 mi (19.7 km) from Leaning Tower and 13.1 mi (21.1 km) from Cathedral of Pisa.. Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features babysitting (surcharge), wedding services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a first aid kit, and window guards

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights.
• This tax does not apply to children under 14 years of age.
• We have included all charges provided to us by the property.
• Optional: Airport shuttle fee: EUR 70 per vehicle (one way) Rollaway bed fee: EUR 30.0 per night The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• Reservations are required for golf tee times.
• Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Pets

• Pets not allowed

Special Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• This property doesn't offer after-hours check-in.
• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• Contactless check-out is available.
• Property follows sanitization practices of Safe Travels (WTTC - Global).
• Property confirms they are implementing guest safety measures.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Contactless check-in is available.
• Protective clothing is available to guests.
• Essential workers only - NO.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Debit cards not accepted, Cash, American Express, Mastercard

Dining

• Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's 24-hour room service.
• Wrap up your day with a drink at the bar/lounge.

Business amenities

• Featured amenities include complimentary wired internet access, a computer station, and express check-in.
• A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Rooms

• Make yourself at home in one of the 12 individually furnished guestrooms, featuring minibars and Smart televisions.
• Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment.
• Private bathrooms with showers feature complimentary toiletries and bidets.
• Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Lucca Courthouse - 0.1 km / 0.1 mi Lucca City Hall - 0.2 km / 0.1 mi Puccini Museum - 0.3 km / 0.2 mi Piazza San Michele - 0.3 km / 0.2 mi Church of San Michele in Foro - 0.4 km / 0.2 mi Museum of Comics and Imagery - 0.4 km / 0.2 mi Via Fillungo - 0.4 km / 0.2 mi Torre delle Ore - 0.4 km / 0.3 mi Palazzo Pfanner - 0.4 km / 0.3 mi Walls of Lucca - 0.4 km / 0.3 mi Porta Sant'Anna - 0.5 km / 0.3 mi Piazza Napoleone - 0.5 km / 0.3 mi Real Collegio - 0.6 km / 0.4 mi Guinigi Tower - 0.6 km / 0.4 mi Basilica of San Frediano - 0.7 km / 0.4 mi The nearest airports are: Galileo Galilei Airport (PSA) - 37 km / 23 mi Florence Airport, Peretola (FLR) - 71.5 km / 44.4 mi The preferred airport for Palazzo Alexander Hotel is Florence Airport, Peretola (FLR).

Headline

• In Lucca (Lucca Historical Center)

Themes

• Adventure sport, Golf property, City, Family, Golf, Adventure sport property