Hotel Policies

• Check in 3:00 pm - anytime
• Check out 11:30 am

General

With a stay at Grand Hotel Santa Lucia, you'll be centrally located in Naples, just a 4-minute walk from Lungomare Caracciolo and 6 minutes by foot from Castel dell'Ovo. This upscale hotel is 0.4 mi (0.6 km) from Gulf of Naples and 0.7 mi (1.1 km) from Teatro di San Carlo.. Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses a grey water recycling system Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights.
• This tax does not apply to children under 15 years of age.
• We have included all charges provided to us by the property.
• Optional: Fee for continental breakfast: approximately EUR 20 for adults and EUR 20 for childrenAirport shuttle fee: EUR 65.00 per vehicle (one-way)Valet parking fee: EUR 25 per nightPet fee: EUR 25.00 per accommodation, per dayService animals are exempt from feesLate check-out is available for a fee (subject to availability)Rollaway beds are available for an additional fee The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• Contactless check-in and contactless check-out are available.

Pets

• Pet max weight (per pet) in lb is 40.
• Only dogs and cats are allowed.
• Pet max weight (per pet) in kg is 18.
• Service animals are allowed.
• Pets cannot be left unattended.
• Service animals are exempt from fees/restrictions.
• Pets allowed

Special Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• Gap period enforced between guest stays - 24 hours.
• Please note, some room types at this property are not available when booking a stay with children..
• Contactless check-out is available.
• Property confirms they are implementing guest safety measures.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Contactless check-in is available.
• Protective clothing is available to guests.
• Essential workers only - NO.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Diners Club, Debit cards not accepted, Cash not accepted, American Express, Mastercard

Dining

• Grab a bite to eat at il Pavone, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
• Continental breakfasts are available daily for a fee.

Business amenities

• Featured amenities include a business center, express check-in, and express check-out.
• Planning an event in Naples?
• This hotel has 969 square feet (90 square meters) of space consisting of a conference center and 6 meeting rooms.
• A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Rooms

• Make yourself at home in one of the 88 air-conditioned rooms featuring minibars and Smart televisions.
• Your bed comes with down comforters and premium bedding.
• Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment.
• Private bathrooms have jetted bathtubs and rainfall showerheads.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Via Partenope - 0.1 km / 0.1 mi Lungomare Caracciolo - 0.3 km / 0.2 mi Castel dell'Ovo - 0.5 km / 0.3 mi Gulf of Naples - 0.6 km / 0.4 mi Naples Aquarium - 0.6 km / 0.4 mi Piazza dei Martiri - 0.6 km / 0.4 mi Via Chiaia - 0.7 km / 0.4 mi Bourbon Tunnel - 0.7 km / 0.5 mi San Francesco di Paola - 1.1 km / 0.7 mi Piazza del Plebiscito - 1.1 km / 0.7 mi Teatro di San Carlo - 1.1 km / 0.7 mi Villa Pignatelli - 1.1 km / 0.7 mi Royal Palace - 1.1 km / 0.7 mi Galleria Umberto I - 1.2 km / 0.7 mi Teatro Augusteo - 1.3 km / 0.8 mi The preferred airport for Grand Hotel Santa Lucia is Naples Intl.
• Airport (NAP) - 18.6 km / 11.6 mi

Headline

• Near Castel dell'Ovo

Themes

• Pet-friendly property, Boutique property, Family property