Hotel Policies

• Check in 3:00 pm - anytime
• Check out 11:30 am

General

With a stay at Grand Hotel Santa Lucia, you'll be centrally located in Naples, within a 10-minute drive of Port of Naples and Via Partenope. This 4-star hotel is 0.8 mi (1.3 km) from Piazza del Plebiscito and 0.9 mi (1.5 km) from Molo Beverello Port.. Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and a hair salon.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses a grey water recycling system Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 4.50 per person, per night.
• This tax does not apply to children under 14 years of age.
• We have included all charges provided to us by the property.
• Optional: Fee for continental breakfast: approximately EUR 20 for adults and EUR 20 for children Airport shuttle fee: EUR 65.00 per vehicle (one-way) Valet parking fee: EUR 25 per night Pet fee: EUR 25.00 per accommodation, per dayService animals are exempt from fees Late check-out is available for a fee (subject to availability) Rollaway beds are available for an additional fee The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Pets

• Pet max weight (per pet) in lb is 40.
• Only dogs and cats are allowed.
• Pet max weight (per pet) in kg is 18.
• Service animals are allowed.
• Pets cannot be left unattended.
• Service animals are exempt from fees/restrictions.
• Pets allowed

Special Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• Gap period enforced between guest stays - 24 hours.
• Contactless check-out is available.
• Property confirms they are implementing guest safety measures.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Contactless check-in is available.
• Protective clothing is available to guests.
• Essential workers only - NO.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Diners Club, Debit cards not accepted, Cash not accepted, American Express, Mastercard

Dining

• Grab a bite to eat at il Pavone, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
• Continental breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Business amenities

• Featured amenities include a business center, express check-in, and express check-out.
• Planning an event in Naples?
• This hotel has 969 square feet (90 square meters) of space consisting of a conference center and 6 meeting rooms.
• A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Rooms

• Make yourself at home in one of the 88 air-conditioned rooms featuring minibars and Smart televisions.
• Your bed comes with down comforters and premium bedding.
• Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment.
• Private bathrooms have jetted bathtubs and rainfall showerheads.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Via Partenope - 0.1 km / 0.1 mi Lungomare Caracciolo - 0.3 km / 0.2 mi Castel dell'Ovo - 0.5 km / 0.3 mi Gulf of Naples - 0.6 km / 0.4 mi Naples Aquarium - 0.6 km / 0.4 mi Piazza dei Martiri - 0.6 km / 0.4 mi Via Chiaia - 0.7 km / 0.4 mi San Francesco di Paola - 1.1 km / 0.7 mi Piazza del Plebiscito - 1.1 km / 0.7 mi Teatro di San Carlo - 1.1 km / 0.7 mi Royal Palace - 1.1 km / 0.7 mi Galleria Umberto - 1.2 km / 0.7 mi Teatro Augusteo - 1.3 km / 0.8 mi Via Toledo - 1.3 km / 0.8 mi Castel Nuovo - 1.4 km / 0.9 mi The preferred airport for Grand Hotel Santa Lucia is Naples Intl.
• Airport (NAP) - 18.6 km / 11.6 mi

Headline

• In Naples (Historical Center)

Themes

• Pet-friendly property, Boutique property, Family property