Hotel Policies

• Check in 2:00 pm - midnight
• Check out 11:00 am

General

With a stay at Hotel Palazzo Grillo in Genoa (Genoa Historical Centre), you'll be within a 5-minute drive of Port of Genoa Cruise Ship Terminal and National Gallery of Palazzo Spinola. This 4-star hotel is 0.8 mi (1.4 km) from Genoa Port Center and 2.9 mi (4.6 km) from Old Port.. Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and an arcade/game room.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 3.00 per person, per night, up to 8 nights.
• This tax does not apply to children under 14 years of age.
• We have included all charges provided to us by the property.
• Optional: Fee for buffet breakfast: approximately EUR 15 for adults and EUR 9 for children Airport shuttle fee: EUR 35 per vehicle (one-way) Nearby parking fee: EUR 21 per day(1969 ft away; open 24 hours) Pet fee: EUR 15 per pet, per dayService animals are exempt from fees Late check-out is available for a fee (subject to availability) The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
• Contactless check-out is available.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pets

• Maximum number of pets per room 1.
• Only dogs and cats are allowed.
• Service animals are allowed.
• Service animals are exempt from fees/restrictions.
• Pets allowed

Special Instructions

• This property offers transfers from the airport (surcharges may apply).
• Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
• To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation.
• Guests must contact the property in advance for check-in instructions.
• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• Contactless check-out is available.
• Shield between guests and staff in main contact areas.
• Property follows sanitization practices of Safe Travels (WTTC - Global).
• LGBTQ friendly.
• Property confirms they are implementing guest safety measures.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Property confirms they are implementing enhanced cleaning measures.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Protective clothing is available to guests.
• Gloves are available to guests.
• No rollaway/extra beds available.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Debit cards not accepted, Cash not accepted, Mastercard

Dining

• Take advantage of the hotel's room service (during limited hours).
• Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.

Business amenities

• Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
• Planning an event in Genoa?
• This hotel has 969 square feet (90 square meters) of space consisting of conference space and a meeting room.
• A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Rooms

• Stay in one of 25 guestrooms featuring flat-screen televisions.
• Your memory foam bed comes with down comforters and premium bedding.
• Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment.
• Private bathrooms with showers feature complimentary toiletries and bidets.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• National Gallery of Palazzo Spinola - 0.2 km / 0.1 mi Centro di documentazione per la Storia, l'Arte e l'Immagine di Genova - 0.2 km / 0.1 mi Piazza San Matteo - 0.2 km / 0.1 mi Palazzo San Giorgio - 0.2 km / 0.1 mi Via Garibaldi - 0.2 km / 0.1 mi Vico della Casana - 0.2 km / 0.2 mi Palazzo Grimaldi - 0.2 km / 0.2 mi Palazzo Bianco - 0.3 km / 0.2 mi Strada Nuova Museums - 0.3 km / 0.2 mi Cattedrale di San Lorenzo - 0.3 km / 0.2 mi Treasure Museum of St.
• Lorenzo Cathedral - 0.3 km / 0.2 mi Genoa City Hall - 0.3 km / 0.2 mi Palazzo Doria Tursi - 0.3 km / 0.2 mi Palazzo di San Giorgio - 0.3 km / 0.2 mi Doge's Palace - 0.3 km / 0.2 mi The preferred airport for Hotel Palazzo Grillo is Cristoforo Colombo Airport (GOA) - 7.2 km / 4.5 mi

Headline

• In Genoa (Genoa Historical Centre)

Themes

• Pet-friendly property, Business, City