Hotel Policies

• Check in 3:00 pm - anytime
• Check out 11:00 am

General

A stay at Palazzo Caracciolo Naples places you in the heart of Naples, within a 15-minute walk of Spaccanapoli and Naples Underground. This upscale hotel is 0.6 mi (1 km) from Naples National Archaeological Museum and 0.7 mi (1.1 km) from Sansevero Chapel Museum.. Don't miss out on the many recreational opportunities, including an indoor pool, a steam room, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Instructions

• Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a security system, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Fees Information

• Mandatory: You'll be asked to pay the following charges at the property: Deposit: EUR 150 per stayA tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights.
• This tax does not apply to children under 15 years of age.
• We have included all charges provided to us by the property.
• Optional: Fee for buffet breakfast: approximately EUR 15 per personAirport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 3)Valet parking fee: EUR 30 per dayPet fee: EUR 20 per pet, per dayService animals are exempt from feesLate check-out is available for a fee (subject to availability)Spa fee: EUR 15 per day The above list may not be comprehensive.
• Fees and deposits may not include tax and are subject to change.

know before you go

• All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
• Cash transactions at this property cannot exceed EUR 5000, due to national regulations.
• For further details, please contact the property using information in the booking confirmation.
• Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• A car is not required for transportation to and from this property.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Pets

• Maximum number of pets per room 1.
• Pet max weight (per pet) in lb is 11.
• Only dogs and cats are allowed.
• Pet max weight (per pet) in kg is 5.
• Service animals are allowed.
• Service animals are exempt from fees/restrictions.
• Pets allowed

Special Instructions

• This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply).
• To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation.
• Front desk staff will greet guests on arrival..
• Professional property host/manager.
• LGBTQ friendly.
• Temperature checks are available to guests.
• Social distancing measures are in place.
• Staff temperature checks are conducted regularly.
• Guests are provided with free hand sanitizer.
• Property is cleaned with disinfectant.
• Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy).
• Staff wears personal protective equipment.
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F.
• Masks are available to guests.
• Contactless check-in is available.
• Protective clothing is available to guests.
• Essential workers only - NO.
• Gloves are available to guests.
• Masks are compulsory at the property.
• No cribs (infant beds) available.
• No rollaway/extra beds available.
• Property does not require health documentation at check-in.
• Contactless check-out is available.
• Property confirms they are implementing guest safety measures.
• Individually-wrapped food options are available.
• Property confirms they are implementing enhanced cleaning measures.
• Reservation might be required for some facilities onsite.
• Individually-wrapped food options are available for breakfast.
• Commonly-touched surfaces are cleaned with disinfectant

Payments ( E U R)

• Visa, Diners Club, Debit cards not accepted, Cash not accepted, Discover, American Express, JCB International, Mastercard

Dining

• Enjoy a meal at the restaurant or snacks in the coffee shop/cafe.
• The hotel also offers 24-hour room service.
• Wrap up your day with a drink at the bar/lounge.
• Buffet breakfasts are available daily for a fee.

Renovations

• The following facilities are closed seasonally each year.
• They will be closed from September 1 to April 30: Swimming pool The following facilities are closed on Sunday and Monday: Full-service spa Sauna Spa tub

Business amenities

• Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
• Event facilities at this hotel consist of a conference center and 8 meeting rooms.
• For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.

Rooms

• Make yourself at home in one of the 145 guestrooms featuring minibars and LCD televisions.
• Satellite television is provided for your entertainment.
• Private bathrooms with bathtubs or showers feature bidets and hair dryers.
• Conveniences include phones, as well as safes and desks.

Attractions

• Distances are displayed to the nearest 0.1 mile and kilometer.
• Naples Cathedral - 0.5 km / 0.3 mi Spaccanapoli - 0.6 km / 0.4 mi Piazza Giuseppe Garibaldi - 0.8 km / 0.5 mi Botanical Garden of Naples - 0.8 km / 0.5 mi San Lorenzo Maggiore - 0.8 km / 0.5 mi Via San Gregorio Armeno - 0.8 km / 0.5 mi Corso Umberto I - 0.8 km / 0.5 mi Naples Underground - 0.8 km / 0.5 mi San Gregorio Armeno Church - 0.8 km / 0.5 mi Piazza Cavour - 0.9 km / 0.5 mi Palazzo Marigliano - 0.9 km / 0.6 mi Naples National Archaeological Museum - 1 km / 0.6 mi Mercato di Porta Nolana - 1 km / 0.6 mi Sansevero Chapel Museum - 1.1 km / 0.7 mi Galleria Principe di Napoli - 1.1 km / 0.7 mi The nearest major airport is Naples Intl.
• Airport (NAP) - 8.1 km / 5 mi

Headline

• Near Naples Underground

Themes

• Business property, Pet-friendly property